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University Shop (formerly CQU Bookshop) was opened in 1969 and is owned and operated by CQUniversity Australia.
We supply distance education students throughout Australia and the world with our secure eCommerce site, and have a campus store open to the public in Rockhampton, Central Queensland.
Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern University Shop’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
The term ‘University Shop’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 554-700 Yaamba Rd Norman Gardens QLD 4701. Our ABN is 39 181 103 288. The term ‘you’ refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
Our Products, Services and Promotions are subject to Terms and Conditions.
Placing an order with University Shop constitutes an agreement to abide by these terms and conditions where they do not violate statutory consumer rights.
All prices are shown in Australian dollars and include GST where applicable. Prices are correct at the time of online publication and may not include delivery and handling charges and are subject to change without notice. Online pricing may differ from prices available in CQUniversity campus stores.
Customers are not entitled to a refund if they simply change their mind, make the wrong selection or find the goods cheaper elsewhere.
Customers are entitled to refunds or exchanges where goods are faulty, damaged, wrongly described, different from a sample shown to you or are unfit for purpose. To the fullest extent permitted at law, University Shop reserves the right to verify whether any goods (including electronic goods, computer software, hardware and peripherals) are defective or damaged.
Clothing bearing the CQUniversity logo may, at the discretion of a University Shop staff member, be returned for an exchange of the same type in a different size. An exchange of clothing must be approved by the University Shop before goods are returned and the goods must be in original condition (i.e. unwashed, without signs of wear and with tags intact). Handling fees and freight charges will apply to all exchanges conducted by mail, including freight from customer to University Shop and return freight to the customer at the customer's expense. Goods must be securely wrapped in original condition, accompanied by a copy of the tax invoice and a copy of the approved exchange request. University Shop reserves the right to refuse a request for the exchange of clothing where no replacement clothing is available, where the goods are not in original condition or where a period of more than fourteen (14) days has elapsed between the purchase date and date of request for exchange.
Refunds will only be credited to the customer's credit card or CQUniversity internal costing code used in the original transaction.
Shipping and handling expenses will only be refunded to the customer if the customer receives incorrect goods and in this instance no additional shipping costs will be charged to the customer for the replacement of the goods.
Where the University Shop agrees to ship goods to an address located overseas, the customer indemnifies University Shop against any additional charges or fees that arise in the destination country, loss or damage to the goods whilst in transit, missed delivery dates, customs withholding and/or import and other duties (which will be invoiced to the customer).
If the customer chooses to forego optional shipping insurance when ordering goods domestically and/or overseas University Shop accepts no liability for damage to goods in transit, short delivery or non-delivery.
The customer hereby indemnifies University Shop against any business or personal loss as a result of damage to goods in transit, short delivery or non-delivery.
Wherever possible, we will, in good faith, attempt to procure and deliver goods according to quote and seek redress for losses. Where this is not possible, the purchaser agrees to cover all costs involved.
Unless advised in writing by the customer to the University Shop, the customer authorises goods to be left at the nominated address without the customer's signature.
The customer shall make payment in full prior to receipt of the goods, unless approved at the complete discretion of the University Shop.
A CQUniversity staff member may apply to create an account at the University Shop.
Unless otherwise agreed by all parties, Accounts must be paid in full within thirty (30) days of invoice or the account will be deemed to be overdue at which time University Shop reserves the right to stop supply of goods to the account.
Staff account credit will not exceed $4,000 AUD, regardless of any payroll deduction agreements in place.
Title in any goods shall not pass to the staff member until payment in full has been received for the goods.
Payroll deductions for expenses associated with goods may be agreed upon between CQUniversity and a CQUniversity staff member. Agreed payroll deductions will be made fortnightly from the nominated commencement date until the account is paid in full, the staff member ceases employment with CQUniversity or notifies University Shop they no longer require an ongoing deduction. If a staff member notifies University Shop they no longer require an ongoing payroll deduction, or ceases employment with CQUniversity, the staff member must make alternative arrangements to cover any outstanding debt within thirty (30) days or the outstanding debt will be passed to the CQUniversity Finance Division for debt collection.
Bursaries and Scholarship credit is redeemed through account charge, either in a single purchase or over multiple purchases. If goods charged against bursaries and scholarship accounts exceed remaining credit, goods will not be dispatched until paid in full. Unused bursaries and scholarships credit cannot be redeemed for cash and no change will be given. Bursaries and scholarships credit and accounts expire when the account holder is no longer a student of the CQUniversity or as otherwise directed by CQUniversity.
University departmental orders require a valid internal recharge cost code or will be deemed unauthorised and remain unprocessed. Payments will be deducted from University departmental accounts at the end of the month in which the order is made.
In the absence of an alternative arrangement to cover outstanding debt, the university will deduct outstanding balances from final salary payments when the customer ceases to be employed by the University. University Shop accounts may only be accessed by authorised users, and account details are to be securely stored.
All quotes are valid for 3 business days unless otherwise specified. Future ad-hoc requests will require re-quoting.
Unless specified in the quote, freight and handling charges will depend on quantity and type of goods at time of order and will be billed separately. We will pass on both the charges from the supplier and any necessary on-costs incurred in handling and distributing goods to you (e.g. the difference between you picking up the order from us and us distributing your order for you).
Artwork must be supplied in vector format or High Resolution TIFF. Setup and liaison with university marketing services to create and approve artwork will incur additional delays in processing your order and should be done before requesting quotation to avoid passing the quote expiry period.
Any requirements for colour-matching other than the University Brand and/or pre-production samples must be stated explicitly when briefing the job.
All Departmental orders require cost code before committal.
University Coursewear and Departmental Uniform garments and colours are approved for a minimum period of three years or until the garment style or colour is discontinued by the supplier. During this period, the requesting School will maintain the approved Uniform as the required apparel for students. Any changes to the Uniform garment or colour before the three year period will require the School to buy-out remaining inventory at cost, with no exceptions.
Custom orders of garments (any application in a non-stock line, or with any customised text/device) are not eligible for exchange or return in the event of incorrect sizing being ordered. Please ensure you use the sizing guides we issue before placing your order.
Prices for goods sourced overseas (including but not limited to USB drives) fluctuate rapidly and may change according to exchange rates. In accepting this quote, you also accept there may be surcharges to cover associated changes in price (see also: Freight and handling above).
Where the University Shop agrees to undertake overseas fulfilment, we require indemnity for any issues arising in the destination country, including but not limited to: missed delivery dates, customs withholding, import and other duties (which will be charged back to the purchaser) and goods missing or damaged in transit. Wherever possible, we will, in good faith, attempt to procure and deliver goods according to quote and seek redress for losses. Where this is not possible, the purchaser agrees to cover all costs involved.
These Terms and Conditions are in addition to our General Terms and Conditions
This privacy policy sets out how we uses and protects any information that you give us when you use this website.
We take the protection of your personal information seriously. A customer's personal information will be stored securely and handled in accordance with CQUniversity's privacy policy, which is located on its website.
We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
What we collect
We may collect the following information:
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.
