University Shop Website Terms of Use
Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern University Shop’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
The term ‘University Shop’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 554-700 Yaamba Rd Norman Gardens QLD 4701. Our ABN is 39 181 103 288. The term ‘you’ refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
- The content of the pages of this website is for your general information and use only. It is subject to change without notice.
- Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
- Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
- This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
- All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
- Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
- From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
- Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.
Our Products, Services and Promotions are subject to Terms and Conditions.
General Terms and Conditions
Placing an order with University Shop constitutes an agreement to abide by these terms and conditions where they do not violate statutory consumer rights.
Price
All prices are shown in Australian dollars and include GST where applicable. Prices are correct at the time of online publication and may not include delivery and handling charges and are subject to change without notice. Online pricing may differ from prices available in CQUniversity campus stores.
Payment, Refund and Exchange
Customers are not entitled to a refund if they simply change their mind, make the wrong selection or find the goods cheaper elsewhere.
Customers are entitled to refunds or exchanges where goods are faulty, damaged, wrongly described, different from a sample shown to you or are unfit for purpose. To the fullest extent permitted at law, University Shop reserves the right to verify whether any goods (including electronic goods, computer software, hardware and peripherals) are defective or damaged.
Clothing bearing the CQUniversity logo may, at the discretion of a University Shop staff member, be returned for an exchange of the same type in a different size. An exchange of clothing must be approved by the University Shop before goods are returned and the goods must be in original condition (i.e. unwashed, without signs of wear and with tags intact). Handling fees and freight charges will apply to all exchanges conducted by mail, including freight from customer to University Shop and return freight to the customer at the customer's expense. Goods must be securely wrapped in original condition, accompanied by a copy of the tax invoice and a copy of the approved exchange request. University Shop reserves the right to refuse a request for the exchange of clothing where no replacement clothing is available, where the goods are not in original condition or where a period of more than fourteen (14) days has elapsed between the purchase date and date of request for exchange.
Refunds will only be credited to the customer's credit card or CQUniversity internal costing code used in the original transaction.
Shipping & Handling
Shipping and handling expenses will only be refunded to the customer if the customer receives incorrect goods and in this instance no additional shipping costs will be charged to the customer for the replacement of the goods.
Where the University Shop agrees to ship goods to an address located overseas, the customer indemnifies University Shop against any additional charges or fees that arise in the destination country, loss or damage to the goods whilst in transit, missed delivery dates, customs withholding and/or import and other duties (which will be invoiced to the customer).
If the customer chooses to forego optional shipping insurance when ordering goods domestically and/or overseas University Shop accepts no liability for damage to goods in transit, short delivery or non-delivery.
The customer hereby indemnifies University Shop against any business or personal loss as a result of damage to goods in transit, short delivery or non-delivery.
Wherever possible, we will, in good faith, attempt to procure and deliver goods according to quote and seek redress for losses. Where this is not possible, the purchaser agrees to cover all costs involved.
Unless advised in writing by the customer to the University Shop, the customer authorises goods to be left at the nominated address without the customer's signature.
The customer shall make payment in full prior to receipt of the goods, unless approved at the complete discretion of the University Shop.
CQUniversity staff member accounts
A CQUniversity staff member may apply to create an account at the University Shop.
Unless otherwise agreed by all parties, Accounts must be paid in full within thirty (30) days of invoice or the account will be deemed to be overdue at which time University Shop reserves the right to stop supply of goods to the account.
Staff account credit will not exceed $4,000 AUD, regardless of any payroll deduction agreements in place.
Title in any goods shall not pass to the staff member until payment in full has been received for the goods.
Payroll deductions for expenses associated with goods may be agreed upon between CQUniversity and a CQUniversity staff member. Agreed payroll deductions will be made fortnightly from the nominated commencement date until the account is paid in full, the staff member ceases employment with CQUniversity or notifies University Shop they no longer require an ongoing deduction. If a staff member notifies University Shop they no longer require an ongoing payroll deduction, or ceases employment with CQUniversity, the staff member must make alternative arrangements to cover any outstanding debt within thirty (30) days or the outstanding debt will be passed to the CQUniversity Finance Division for debt collection.
Bursaries & Scholarship Credit
Bursaries and Scholarship credit is redeemed through account charge, either in a single purchase or over multiple purchases. If goods charged against bursaries and scholarship accounts exceed remaining credit, goods will not be dispatched until paid in full. Unused bursaries and scholarships credit cannot be redeemed for cash and no change will be given. Bursaries and scholarships credit and accounts expire when the account holder is no longer a student of the CQUniversity or as otherwise directed by CQUniversity.
University departmental orders require a valid internal recharge cost code or will be deemed unauthorised and remain unprocessed. Payments will be deducted from University departmental accounts at the end of the month in which the order is made.
In the absence of an alternative arrangement to cover outstanding debt, the university will deduct outstanding balances from final salary payments when the customer ceases to be employed by the University. University Shop accounts may only be accessed by authorised users, and account details are to be securely stored.
Merchandise, Clothing and Overseas Production Terms and Conditions
All quotes are valid for 3 business days unless otherwise specified. Future ad-hoc requests will require re-quoting.
Unless specified in the quote, freight and handling charges will depend on quantity and type of goods at time of order and will be billed separately. We will pass on both the charges from the supplier and any necessary on-costs incurred in handling and distributing goods to you (e.g. the difference between you picking up the order from us and us distributing your order for you).
Artwork must be supplied in vector format or High Resolution TIFF. Setup and liaison with university marketing services to create and approve artwork will incur additional delays in processing your order and should be done before requesting quotation to avoid passing the quote expiry period.
Any requirements for colour-matching other than the University Brand and/or pre-production samples must be stated explicitly when briefing the job.
All Departmental orders require cost code before committal.
University Coursewear and Departmental Uniform garments and colours are approved for a minimum period of three years or until the garment style or colour is discontinued by the supplier. During this period, the requesting School will maintain the approved Uniform as the required apparel for students. Any changes to the Uniform garment or colour before the three year period will require the School to buy-out remaining inventory at cost, with no exceptions.
Custom orders of garments (any application in a non-stock line, or with any customised text/device) are not eligible for exchange or return in the event of incorrect sizing being ordered. Please ensure you use the sizing guides we issue before placing your order.
Prices for goods sourced overseas (including but not limited to USB drives) fluctuate rapidly and may change according to exchange rates. In accepting this quote, you also accept there may be surcharges to cover associated changes in price (see also: Freight and handling above).
Where the University Shop agrees to undertake overseas fulfilment, we require indemnity for any issues arising in the destination country, including but not limited to: missed delivery dates, customs withholding, import and other duties (which will be charged back to the purchaser) and goods missing or damaged in transit. Wherever possible, we will, in good faith, attempt to procure and deliver goods according to quote and seek redress for losses. Where this is not possible, the purchaser agrees to cover all costs involved.
These Terms and Conditions are in addition to our General Terms and Conditions
